Thank you for shopping with Omkar Infotech.

Customer satisfaction is important to us. Please read our refund policy carefully before placing an order.

1. Eligible Refunds

Refunds are available only if:

• Wrong product delivered
• Product received damaged during transit
• Manufacturing defect
• Product unavailable after payment
• Duplicate payment

2. Non-Refundable Cases

Refunds will not be provided if:

• Customer ordered the wrong item
• Product is no longer required
• Physical damage caused after delivery
• Product has been used
• Missing original packaging
• Software licenses activated
• Customized or special-order items

3. Return Window

Customers must report damaged or incorrect products within 48 hours of delivery.

Return requests after this period may not be accepted.

4. Inspection

Returned products will be inspected after arrival.

Refund approval depends on inspection results.

5. Refund Processing Time

Approved refunds are processed within:

5–10 Business Days

Refunds are credited to the original payment method.

6. Shipping Charges

Shipping charges are non-refundable unless the error occurred from our side.

7. Cancellation Before Shipping

Orders cancelled before dispatch will receive a full refund.

8. Cancellation After Shipping

Orders cannot be cancelled once shipped.

9. Warranty Products

Warranty claims are handled directly through the manufacturer according to their warranty terms.